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Ordering Products

All orders that you place on this website will be subject to acceptance in accordance with these Terms.

All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company.

Your submission of an order represents an offer to purchase the products indicated by you and is not binding on us until we have accepted your order. This means that if a product is shown on the website but becomes unavailable, is incorrectly priced, incorrectly described or if we are unable to arrange delivery to your country or region, we will have no legal obligation to sell you that product.

Shortly after we receive your order, we will send you an acknowledgement via email. This email is issued automatically and does not mean that your order has been accepted.

Acceptance of your order and completion of the contract between you and us will occur at the point at which we dispatch the product to you. Any products on the same order which we have not dispatched to you do not form part of that contract.

If we cannot accept your order for any reason, we will contact you to explain why, and we will re-credit your credit or debit card with the full amount of any sums debited in respect of any part of the order we have not accepted.

We do not file details of your order for you to subsequently access directly from this website, so please print out these Terms and the order acknowledgement for your own records.


All sizes and dimensions of products as indicated on this website are approximate but we make every effort to make sure they are as accurate as possible.

We have made every effort to display as accurately as possible the colours of the images that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Price and Payment

Prices of products listed on our website are inclusive of any VAT which may be payable by you. All prices displayed on the website are quoted in UK Pounds Sterling. Delivery charges are quoted separately and the amount of delivery charge payable will be shown as part of the order form before you complete your order. Delivery charges are available in the Delivery section. If the products are to be delivered outside the UK, you will become responsible for any applicable customs duties or taxes in that country.

We reserve the right to change prices listed without giving prior notice.

The price you pay is the price displayed on this website at the time we receive your order except in instances in which an error has occurred in displaying the price. Whilst we make every effort to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.

We accept credit and debit cards for orders via this website.

We will charge your account for payment at the time that the order is dispatched for delivery to you. This may mean that if products are dispatched separately then we will debit your account when each product is dispatched. The delivery charge will be debited on the first charge.

Delivery and Availability

We make every effort to deliver products within the estimated timescales, however, delays are occasionally inevitable. If you do not receive your goods within the time quoted, please contact the fundraising team –   If we are unable to fulfil your order for any reason, we will notify you of the reason within 5 days and give you the option to cancel your order for a full refund. Leeds Mind will have no other liability to you in the event of a delay in delivery.

All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. You will be responsible for the products as soon as they are delivered.

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products for up to 30 days.

You will become the owner of the products you have ordered when the products have been delivered to you and you have paid in full (whichever is the later).


Where we do not accept your order for any reason we will give you a full refund.

Where there has been a change in the law or circumstances beyond our control that mean we can no longer supply the goods we will give you a full refund.

If you change your mind and if you return the goods to us unused and in the same condition that you received them within 14 days of placing your order, we will give you a full refund of the value of the goods and the delivery charges incurred.

During the expected lifespan of your goods, you are entitled to an immediate refund if the goods are faulty within 30 days of delivery and after then, a replacement if the goods do not last a reasonable length of time.

Terms & Conditions for purchasing a Leeds Mind Christmas donation gift card

A Leeds Mind donation gift card is a recognition of a one-off donation. It is available as a physical gift card or an eGift (sent via email), in denominations of £5 – £20.

When a Leeds Mind donation gift card is purchased, the donation will go into our unrestricted funds, meaning that it can be used for any purpose and where it’s most needed, including new projects, support services we are funding or organisational operating costs.

The purchase of a Leeds Mind donation gift card counts as a donation under the Charity Commission rules, so no refund policy is applicable, and we are unable to process refunds.

Leeds Mind does not accept liability for loss, damage or theft of a gift card purchased. However, Leeds Mind may, within its sole discretion, use reasonable endeavours to ensure orders are fulfilled.

A Leeds Mind donation gift card cannot be exchanged for any Leeds Mind support or service; it is a recognition of a donation only.